Return and Exchanges

• The Equestrian Corner is dedicated to providing you the best quality products for the best price with the best customer service.   If you are not completely satisfied with your purchase, The Equestrian Corner will accept returns or exchanges of unused merchandise if received within 30 days of the date of the order accompanied by the return/exchange form and/or original order receipt.   Items returned after 30 days will be refunded via a store credit  only minus shipping.   After 60-90 days, a store credit only minus shipping and 10% restocking fee.   After 120 days, a store credit only minus shipping and 30% restocking fee.   Returns of unused merchandise purchased from November 1st thru December 24th will be accepted until January 15th for a refund (minus shipping).  During this period restocking fees will be waived.   Any returns from purchases after December 24th will be revert back to original return policy as stated above.

• All returned merchandise must be unworn and returned in original packaging and/or boxes with all manufacturers' tags attached.   Used, abused, or broken after use items will not be accepted. Items without original packaging or with tags removed will not be accepted.

• When you receive your package, we suggest you take a moment to inspect the items for damage, size, and color.   For the health and safety of our employees, returns of worn items will not be accepted.

• Return/exchange shipping is non-refundable unless the item is being returned as a result of our error (defective, wrong item sent, etc.).   In the unlikely event that the incorrect item is shipped to you, please contact us for return instructions.   Reimbursed shipping will be at standard ground shipping rate only.

• Sorry, we do not accept returns of clearance/closeout items, special orders, or personalized items.   Such items are identified at point of purchase.   If clearance/closeout items are returned, your refund is subject to a 30% restocking fee.

• Returned items purchased via a special shipping promotion will be refunded less the full standard shipping rate or pro-rated shipping, if partial return (see shipping page for details) and any restocking fees (if applicable).   This does not apply to exchanges.

• Customers are responsible for return and exchange shipping and handling costs. COD packages will not be accepted.

• All exchange orders are subject to a flat rate shipping charge of $7.95.

• If your shipment arrives damaged, please immediately contact the carrier.

• Return of tall riding boots is subject to a 10% re-stocking fee (this does not apply to exchanges).

• Please use original or another shipping box when returning boots or helmets.   Please do not use the original manufacturer's boxes as the external shipping box.   If the manufacturer's boxes are used as the external shipping box, a $15.00 re-boxing fee will be applied.

• Once opened, computer software, videos, and DVDs are non-returnable.

• Due to health regulations, we cannot accept the return of “Intimate Wear” once it has been worn.

• When trying on horse blankets or sheets, please place a bed sheet under the blanket. Blankets must be returned free of horse hair or dirt for a refund.

• Most horse clothing items are not warranted against tears unless they are due to a manufacturing defect.   If you send a damaged blanket back that is deemed not a manufacturer’s defect, you will be responsible for all shipping charges to return the item back to you.

• For theatre production companies only, a 40% restocking fee will be applied to all returned orders.   This does not apply to exchanges.

• For your protection, we suggest when returning items for return or exchange you ship your return back to us via UPS, FedEx, or USPS with insured service and delivery confirmation.   This will protect you in case the shipment is damaged or lost in transit. This will also allow you to track your shipment through the carrier.   We cannot assume responsibility for misdirected, damaged, or lost shipments.

• Once returned merchandise is received, a refund will be issued in the original form of payment or company check less shipping and handling charges.   Backorder cancellations over 60 days will be refunded via company check.

• Please complete the return/exchange form included with your shipment, and enclose in box with items to be returned/exchanged.   If you have misplaced this paper, you can use your order confirmation email sent to you after you placed your order.

Return Items should be sent pre-paid to:

The Equestrian Corner.com
40 Marbledale Road, #1033
Tuckahoe, NY   10707
Attention:  Customer Care

Click here to download the Return Exchange Form.

• Your return may be delayed without proper documentation.   Please complete the return/exchange form or enclose your order confirmation email with any notes for us.

• Please allow at least 30 days for returns to be processed.   Refunds will appear on your credit card or PayPal statement under the name of “EquestCorn” for TheEquestrianCorner.com.

Saddle Return Policy

• When you receive your saddle, please open the box carefully and retain packaging material.

• You can ride in the saddle lightly, one to two times.   Please place a clean saddle pad or sheet under the saddle and girth it up.   Wrap the leathers in socks, wraps, or any other material which will protect the leather.

• Please ride in an area which will not coat the saddle with dust.   A full refund can only be given if the saddle is absolutely clean and shows no sign of wear.

• If you need to return a saddle, please notify us within 7 days of receipt

• A Return Merchandise Authorization Number (RMA#) is required on all saddle returns.   Please call our toll free customer service number at 1-800-518-0997 for a RMA#.   The RMA# should be placed both on the outside and inside of the box.   Items received without appropriate RMA# will be returned to customer.

• There will be a $35.00 restocking fee on all returned saddles.