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Shipping Rates and Information
• In most cases, items are in stock and generally your order should arrive within 3-10 business days. Orders placed on Saturday, Sunday, and Holidays are processed next business day. Orders are processed based on delivery method chosen (i.e. air orders are processed before ground orders). Please factor in order processing time, delivery method chosen, and if the item(s) in your order require additional shipping time when attempting to determine the estimated delivery date of your order. We will do our best to ensure your order will arrive when you need it. If you need your order by a specific date, please call our customer care department and they can advise you as to the best shipping method to ensure your order will arrive by the time you need it. Our customer care department can be reached at 1-800-518-0997. • We have chosen Fedex home delivery as our standard ground shipping method for deliveries within the lower 48 states. On occassion, UPS and/or USPS may be used. Generally, if you have chosen ground shipping for your delivery method, you should receive your order within 3-6 business days for standard ground and 5-10 business days for economy ground. • We also offer FedEx and UPS 2nd day, Overnight and Express Saver (3 day). All carriers calculate these services in business days. For example, FedEx 2nd day air will be received on the second business day after your order has shipped. FedEx Express Saver (3 day) orders will be received on the third business day after your order has shipped. And, FedEx Next day will be received the next business day after your order has shipped. • Occasionally an item may be backordered or sold-out by the manufacturer. If an item is on backorder or sold-out, you will be notified by email or phone within 48 hours of order submittal. • After your order has been submitted, an order confirmation email is automatically sent which will contain a copy of your order. We suggest you retain a copy of this email, in case of a return or exchange. You can also print a copy of your order after the checkout process. • After your order has shipped, you will receive another email notification with the carrier's tracking information. You can track the progress of your order on-line by accessing the Order Tracking feature and follow the steps provided. • Some items ship from separate warehouses, and, therefore, will arrive in separate packages. Such items are indicated at point of purchase and delivery times for these items may vary. • Changes to orders or cancellations of orders will only be accepted up to 24 hours after an order has been submitted. Cancellations or changes to orders entered on weekends or holidays will be accepted up to 24 hours after next business day of order. For changes or cancellations, please email or call our customer service center at customerservice@TheEquestrianCorner.com or 1-800-518-0997 during normal business hours of M-F 10:00 am to 5:00 pm (EST). In certian situations, a cancellation fee may apply. • Every day your order ships FREE SHIPPING on orders of $75 or more via economy ground shipping to anywhere in the continental USA (lower 48 states) - see rate schedule below. Partial shipments are available on free economy ground orders for a flat rate of $8.95. • For orders shipped to Alaska, Hawaii, and Puerto Rico, a fee of $20.00 will be applied to the order. • An additional shipping charge of $6.00 will be applied to oversized items. • Heavyweight item charges may vary. • Saddles purchases are subject to an additional handling fee of $8.00 per saddle.
International Orders • Any undeliverable packages will be re-shipped at standard shipping rate. If the package cannot be re-shipped, a $15.00 re-stocking fee plus shipping fees will be deducted from the refund. |
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Note: All prices in US Dollars
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